Schiit - shipments stopped?

Sounds like you are treating the Freya's "passive" mode option as a HT bypass.   

That's not what the passive mode was intended for and nothing in their literature or owners manual indicates anything about its use as a HT bypass feature.  

Sounds like you are blaming them for your off-label use. 

A preamp with a HT bypass will designate one input to bypass the volume control and be set at unity gain. The Freya+ does not incorporate a HT bypass function. If you need a preamp with this function, you need to find something else. A simple input select switch box between the preamp and amp may suffice.

They market product as a ht bypass preamp.  I have several emails where they tout this feature.

what else do you use passive output for?

the passive output allows a receivers volume to control volume.  Unity gain is achieved with the passive output on freya.  
What are you saying jaytor, it conflicts with schiits  marketing of product.  Keeps tubes off when not needed,  exactly what ht is all about.  

They market product as a ht bypass preamp. I have several emails where they tout this feature.

"ht bypass preamp" 
Where is this stated in the product description or in the manual? https://www.schiit.com/products/freya-1

If in a email take a screen shot and post up the link of it using https://imgbb.com/ as it’s false advertising even in email and you can get a full refund.


Cheers George

There is no HT bypass on this product.

If you want HT bypass you need to buy something else.

Return this during the home trial period and get your money refunded.

The good news is you didn’t buy it used with no return available.