The manufacturer's name transpires from the previous posts, so this thread is not a speculation.
Here is the response I received from the manufacturer:
'I understand your disappointment for a malfunction of a new equipment. But let me tell you that I don't agree with your request to return the equipment to the dealer, loosing money. I believe you buyed the amplifier as you liked it, and you have the right to own a perfectly working equipment.
Our goal is the customer satisfaction and if you were in Italy I should have requested you to send the unit to our factory for a careful control: this is the first time an ADM35 or ADM32 has such a problem and we are interested to investigate the causes.
Unfortunately the distance between Russia and Italy does not allow it.
Anyway, please let me be informed about the operation of your amplifier: I hope the malfunction was a temporary problem, and you can enjoy the ADM 35 and the CTR-2.'
Rather vague and inconstructive...The amp is now working with vintage TungSol tubes, by the way.
Here is the response I received from the manufacturer:
'I understand your disappointment for a malfunction of a new equipment. But let me tell you that I don't agree with your request to return the equipment to the dealer, loosing money. I believe you buyed the amplifier as you liked it, and you have the right to own a perfectly working equipment.
Our goal is the customer satisfaction and if you were in Italy I should have requested you to send the unit to our factory for a careful control: this is the first time an ADM35 or ADM32 has such a problem and we are interested to investigate the causes.
Unfortunately the distance between Russia and Italy does not allow it.
Anyway, please let me be informed about the operation of your amplifier: I hope the malfunction was a temporary problem, and you can enjoy the ADM 35 and the CTR-2.'
Rather vague and inconstructive...The amp is now working with vintage TungSol tubes, by the way.