Bill, my first thought would be to use the basic testing methods we would use with any component. First unplug the entire phono rig from your preamp, and see if there is any change. If it goes away, the problem is somewhere before the preamp. If it doesn't, then it is in the preamp or after. Assuming the problem went away, plug in just the IO without the turntable. If problem shows, then check the IO by swap-out. Being a dealer, you must have some other phono section around somewhere. Swap out the IO for another phono section and see if the sound goes away. If it does, then you know it's in the IO. If not, then continue the process back to the turntable, with the swap-out method. Obviously, you can't swap out for a new Rockport, but if everything else checks out, you may have to just plug in some other turntable to see if that does it. With new equipment, once you have isolated the problem down to the offending item, then have it replaced by the manufacturer under warranty.