Supporting Local Audio Stores are we?


I know, money talks, bullshi* walks...
But having owned an audio store for about a dozen years, I know how tough it is to 'make a living' for a mom and pop store, without some sugar daddy/momma in the background funding the enterprize.
So, I am wondering if the nice folks of Audiogon support local businesses?
As I stated, "Money Talks" and I get it, we all want the best 'value' for our money. The question is...when does the price versus local support begin/end. When does the follow up and or service/set up outweigh the raw savings?
To be clear, I am not talking fantastic discounts, but a few percentage points off retail. I remember a painful transaction that I had once, during which a customer had taken home a particular CD player two weekends running, only to purchase elsewhere because he 'saved' $53.00 (on a $500. item). OUCH!
I contended that without the long term audition, he had nothing on which to base his purchase? How does everyone else see this?
Right now, its obviously a tough financial climate out there, but looking to more normal times, I am wondering how many of the readers/writers of Audiogon would forego price for service/set up? OK, forget buying great used pieces for fractions of original retail, everyone must probably assume that that's good for everyone, including the dealers, as this frees up customers who are now, 'back in the hunt'.

It will be interesting to hear back, it's been some time since the Brick and Mortar (at least for me) question was aired out.

Best,
Larry
lrsky
Seriously guys, please support the local dealer if possible, these guys are trying and do provide a valauble service and need to survive. Many dont know how important a good dealer relationship can be till its found.
They were the ones who brought us along all these years and to turn your back on them is wrong.
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How many people support any local business if they can get a better price on the net? I'm as guilty as any but I realize that what goes around comes around. And it's a downward spiral.
Ironically, the only local dealer with whom I spent substantial dollars (~$20K) turned out to be a crook and a thief. Not sure how I managed to avoid getting screwed and didn't learn about his MO (take advance payments but don't deliver the products) until he ran out the string and vanished. Good ears, though :-)

This is NOT meant to imply anything negative about the honest efforts of the vast majority of B&M dealers, BTW.
I’m with Newbie and macdad by and large.

There are now four high end dealerships in my area, I believe, unless one or more has recently exited. Two of these locations will never have my business… nor from what I’ve gathered here and elsewhere online, will they have the $$$ out of other peoples pockets native to this area…. As they maintain a level of people skills that push more away from their doors than they keep returning. The air there is so arrogant it’s become more a joke than a concern. How these places remain open confounds me. Their sales expectations are for “lay downs”, and the discounts asked for when actually given are laughable…

On a $3500 MSRP Ss preamp, they offered me a $50 discount…. For cash. The audition was about 10 minutes, and I was forced to wait for about an hour and forty five minutes to hear THEIR musical selection, not mine. This wasn’t my only attempt to do business with these folks…. Yet the end result and ongoing practices were continuely evident on each occasion. I’ve since learned my lesson with these goobers. As far as I’m concerned, they no longer exist.

One other dealership in this region does go out of his way to be assistive and informative, and is far more flexible on pricing. He also carries now consignment merchandise, and sells demo units at times with attractive price points… yet remains well away from me.

I usually attempt to do business with this dealer first… IF a thing I want is something that he does inventory.

As a former seller of electronics and other major home products I found out a few things… dealerships or outlets require a certain amount of profit to stay in business. No question about that what so ever. That’s just fine with me.

Sometimes -folks eat steak… sometimes they eat beans…. But they will always eat. Determining those who are of either ilk is the key. Being flexible with pricing and having attributes conducive to recurring sales is vastly important. .. such as service, on site support, setup, installation, sales upgrades, etc. The more the better.

I suspect those which afford such things to their customers these practices are all but gone now…. Or are in the slightest minority.

Online purchases don’t afford me any of these items… as for all intents and purposes, and they aren’t available locally then it makes sense to buy online… at your own risk, for the savings alone these days.

When local B&M dealers come to realize some of their buying public arent’ the steak eaters, they’ll get more competitive with pricing in order to get that slice of business away from web sales. Even poor profit margins on a sale now and then are better than ‘walks’ or no sales.. Always.

Personally I’ve no problems paying a little more for a piece from a local dealer than I could have gotten online… but I’ll not pay a lot more. A $100… $200? Even $300? Possibly. $500 $800 or $1,000 more? Nope. Never.

Especially when thereafter no added support is available and for all intents and purposes I’m in the same boat as if I bought the item via the web. It simply does not make good sense to pay far more when nothing more is being added into the deal .. Period.