Sebastien, I am very glad to hear that you got help from Bill. I feel very fortunate that I can get to his shop from my house in only about 30 minutes, and once I get there, I know absolutely that my equipment is in the best possible place for repair. I was rather surprised, actually, when you inferred in your first post that Bill was unable or unwilling to help you; on both counts, I would have expected him to come through for you. Glad to know that this is indeed the case.
Christopher, as I also remarked to Jonathan, I think your position is entirely understandable. I meant no slur on either of you, when I wrote that your respective companies were not "techies". What I really meant by that is that you are not primarily in the business of repair or of offering highly specific technical advice over the phone. If I was wrong even on that level, thanks for the correction.