I had a very negative experience with Green Mountain Audio. Yes, the founder and owner Roy is a very nice guy. But as a business owner some fundamentals were missing when I dealt with him.
The process from start of my order to when the speakers were finally delivered went 3 weeks past the original promised date. I would receive assurance "the speakers will ship early next week"...I would call that Wednesday and be told "oh no, sorry, will be next week". That went on for 3 consecutive weeks.
Finally when they shipped, the driver of one of the drivers was 100% defective. I called and wanted a replacement shipped express so I could have prior to vacation and my shipper account was used without him asking to reimburse me in any way and it was his defective speaker. I was going to assume the difference between ground and expedited but he never asked or seemed to care.
