The Music Room - Boulder Colorado

I have traded, bought and sold with TMR a few times , never any problems. Instead of the BBB go through PayPal if they don’t respond. 

The Music Room has a good reputation for a reason. They seem to be legit and have done right by most people, a little patience goes a long way. I’m guessing this will get straightened out in the end. 

I’ve purchased several new subwoofers from The Music Room and thus far have found them to be very reliable and definitely above board. 

They are legit, I’ve bought a few things from them. One time, I bought an preamp and it arrived with some of the capacitors disconnected from shipping. They paid to have it shipped back and repaired it with higher quality caps.

I have had both good and bad dealing with them.
Bad was on deal right here for some cables, do not even remember the exact issue but we did not resolve it amicably and instead of communication they decided to just block me instead, real classy.

However since that time ( was maybe five years ago) I have completed 3 purchases direct from their own website with a slightly better price than here and zero issues.

So it might just depend on which salesperson you get to deal with.

I would call again, express your dissatisfaction and let them know action whether BBB or PayPal will be forthcoming if not at least a plan of fulfillment is given to you.
Good luck