They lost my amp


I'm hoping you guy's can put me at ease. I bought mono-blocks from an Agon member. The shipper managed to deliver one mono-block but lost the other. They put a trace on it and said we must give them seven days to find it. My question is: When they lose these things, do they usually find them or is it like the police looking for stolen property - it's probably gone. It's been missing one day and it's big.
phaelon
Thank you Blindjim. UPS said they will pay for repairs subject to their inspection of the amp. I hope others heed your advise; the aggravation is definitely not worth it.
Phaelon,

Treat them nice and they will respond in a timely manner.

Pulling for you and keep us posted.
Phaelon

Wether they do or don't suits me either way... I can't6 stress enough however, how important it is to CYA with the added effort & likely, cost to safeguard things as a portion of the transaction. It's no lock, not even fool proof, but it'll sure take definite mishandling for it to encounter a severe mishap if strapped to a good sturdy pallett... probably no harder to lose though. ;-}