LOL. This is normal. I can’t remember the last time I made a phone call and someone answered the phone at any corporation. Usually they are so busy and experiencing an unusually high number of calls....
Sorry but this has become NORMAL.
American MBA programs have taught leadership that the best way to make money is to cut cost, get rid of workers and "mine customer database" for higher profit. Existing customer are sheared and fleeced like Sheep with high prices and sell up tactics of Revision 1, 2, 3 Mark 4, 6, 7 etc. New customers are the only things that MBA programs recognize as worth respecting - call and ask to buy a top of the line model and you will get a phone call back within minutes...new customers can get discounts often much more than long term loyal customers!
Anyway, never had a problem with ATC but they are old school and privately owned. I suspect You just found out what happens when private equity takes over a family business and they "milk all the customer base for all it is worth". I hope ATC and Benchmark never sell out to Samsung or private equity and stay private but there is always a risk! Many great companies are gone...
