Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

As previously stated, Thiel service has been a separate P&L center for several years now. Hopefully more a "P" than an "L". Those that have complained (or will complain) about the cost of their service will now better understand the realities of survival outside of our little nirvana.

Even those as misguided as the "new" leadership prioritize "P" so let’s see what happens...

Dave

They went down the tubes very bad service.Good luck though!!

That has not been my experience thus far, ebm. Kathy of "legacy" Thiel once drilled me a new one re: $$ on repair of drivers many years ago but Rob Gillum has been fair and profoundly helpful in all my associations with him, even sending free parts for self-upgrade on one occasion.

Dave

Rob Gillum has been very helpful to me since I bought my 3.7s a couple years ago.  He was in touch as recently as last month to say he had parts for the 3.7s.  Though I have not been in touch with him since.

Thiel has been going through CEO's quickly, just named a new one last month.  Real, non-lifestyle speakers are now a made to order product and I don't think they have any dealers, just internet.  Maybe they'll take them to shows or something. 

As a Thiel owner and fan I've watched this unfold over the past several years.  The new CEO is some marketing broad with zero interest in audio.  I have no idea why anyone would buy any of their new products.  They are so clearly answers to questions nobody asked.  There are already lots of lifestyle speakers.  The other speakers are basically overpriced PSBs which of course nobody needs since we already have reasonably priced PSBs.