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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
exogal_ceo
20 posts
 
Wrong?

I'm the boss. By definition I'm never wrong!
lfssbn1's avatar
lfssbn1
54 posts
 
Simple and inevitable- a great innovator, designer, engineer and lover of music died. What is left is but a name and a legend.  I warm up my teak Thiels via tubes and toast a once vibrant company.
unsound
7,329 posts
 
The boss is never wrong. The customer is always right. Nice that they always agree.:-)
jafant's avatar
jafant
19,580 posts
 
Welcome! aolchris,
Thanks for sharing your story regarding Thiel. Sorry, to read about your situation w/ customer service. Looking over my notes, I have, rgillum@thielaudio.com as an email address. This information along with info from tmsrdg will hopefully place you a few steps closer in resolving the issue.  I will do more researching into Mr. Gillum for furture plans related to his position as well.  Keep me posted as developments unfold for you.

linnlingo
173 posts
 
Thiel has a Facebook page. Almost all about the Aurora line. Might be nice to leave some of your comments on their page.
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