Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

Simple and inevitable- a great innovator, designer, engineer and lover of music died. What is left is but a name and a legend.  I warm up my teak Thiels via tubes and toast a once vibrant company.

The boss is never wrong. The customer is always right. Nice that they always agree.:-)

Welcome! aolchris,
Thanks for sharing your story regarding Thiel. Sorry, to read about your situation w/ customer service. Looking over my notes, I have, rgillum@thielaudio.com as an email address. This information along with info from tmsrdg will hopefully place you a few steps closer in resolving the issue.  I will do more researching into Mr. Gillum for furture plans related to his position as well.  Keep me posted as developments unfold for you.

Thiel has a Facebook page. Almost all about the Aurora line. Might be nice to leave some of your comments on their page.

I think companies should charge what they need to for service to turn a profit on it.  I suspect Thiel could charge a lot since they have such devoted owners and there's very little new being sold that would be a legitimate replacement. 

Since Thiel has discontinued all of the traditional Thiel designs and concepts I wonder if they could sell/give away the service part of the business to a former competitor.  There must be a company that could carry on the servicing of older Thiel products that would like to get a foot in the door with Thiel owners.  Say Vandersteen bought it so when the 30 year old Thiel speaker can't be repaired anymore they can offer a replacement that has at least some of the qualities that Thiel owners value. 

The idea that anybody is going to buy a pair of Thiels once a year is silly.  There probably are a few people who will do it for a few years while they're moving up the line but nobody will do it for long. 

How does buying from a discounter deprive a manufacturer of revenue?  Haven't you already been paid at that point?  For almost 100% of people price is a factor.  Once you've been in the hobby for a while you really don't need the dealer as much.  I'm comfortable buying with little or no audition in a store.  I would be willing in some cases to rent a product for a while to see if I want to buy it.  I don't know if anyone has that service.  Some dealers let you try something out for free.  I tend to think the dealer should get something for this as it is a very valuable service.  If I don't buy then the dealer gets nothing.  If I do then maybe take what I paid in rent off of the price.