Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?


  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
I thought that value being what the price conscious person is looking for was obvious enough to not need to be explicitly stated.  There are a few people who have so much money that they can just buy what they think is best regardless of price and then the 99.x% that factor in price when buying. 

I definitely agree that getting into the hobby has become extremely difficult.  The lack of brick and mortar dealers is a problem for a lot of things these days.  I hope some other model emerges that allows people to learn and get into the hobby but that doesn't also include dealers having to scrape by at best and get abused by bunghole consumers.
Thank You! soundscapemd.
when visiting this Audio shop ask for Ed. He is a true gentleman of Audio.
Thanks! for sharing your customer service story- niodari

Good to read that Mr. Gillum was able to accommodate your needs for Thiel speakers. Hope you continue to support your CS 6 model.

Happy Listening!
exogal_ceo

Your posts have been very insightful to this discussion. Thank You for sharing your knowledge and experience as it pertains to this subject matter.
Happy Listening!