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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
drushaan
3 posts
 
Looking for their replacement of tweeters 2.4 can anyone guide 
jafant's avatar
jafant
19,602 posts
 
Thank You! soundscapemd.
when visiting this Audio shop ask for Ed. He is a true gentleman of Audio.
jafant's avatar
jafant
19,602 posts
 
Thanks! for sharing your customer service story- niodari

Good to read that Mr. Gillum was able to accommodate your needs for Thiel speakers. Hope you continue to support your CS 6 model.

Happy Listening!
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jafant
19,602 posts
 
exogal_ceo

Your posts have been very insightful to this discussion. Thank You for sharing your knowledge and experience as it pertains to this subject matter.
Happy Listening!
dherring
38 posts
 
Call Stuart Levine. Cell (609) 929-6698 Director of sales.
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