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Tidal free trial subscription

Hello,
I subscribed for a 30 day free trial for Tidal and opted for 6 month payment plan for $101.94. The website clearly says, '30 day free trial' under that plan. I subscribed on May 7th and cancelled on May 29th. My credit card has been charged $101.94. I have not seen any refund and so, I sent an email inquiry. Guess what?  Sergio from Support says, there is no refund because I signed up for the 6 month plan. My main reason for cancellation was lack of many of the albums of many artists I like (unlike Spotify where I could get most of them).
The "refund policy" details are even more interesting. If you dispute the charges with credit card company and they are able to prove their case, they will charge your credit card for the expense and what not beyond the subscription charge. Never heard such policy, not sure it is legal anyway.
Has anyone had experience like this?
Be careful if you intend to deal with Tidal!
By the way, there is very minor difference between Tidal and Spotify when the latter is set up for "Extreme" streaming. This set up needs to be manually done, it is not standard or "Normal" streaming.

giri
grannyring's avatar
grannyring
6,471 posts
 
Tidal sounds fabulous with the right set up. It is all about implementation. I use Roon with Tidal. No doubt it sounds as good and sometimes better than my spinning CDs. I am able to compare and Tidal, in my rig, does not take a backseat to CDs in any way sonically. Just much more convenient.

Need to be sure your streamer, dac, USB, and Ethernet cable are top quality. The Ethernet cables matters in a big way folks and you don’t need to spend big money! Don't  use those older unshielded CAT 5 cables etc... use CAT 7 and 8. Supra makes good ones as well as Terra Grand.
jond's avatar
jond
5,790 posts
 
I am with grannyring here Tidal on my system sounds fantastic and really the overall quality of the master used seems to be the determining factor in sound quality vs my cd rips. No ethernet cables here totally wireless the chain is Aries Mini> Jorma Design digital cable>Audio Note Dac-3 Signature. Streaming Count Basie's "Afrique" right now and it sounds fantastic!
jl35
3,977 posts
 
My Tidal sounds great too. But my CDP sounds better when my Wyred4Sound Sonos is unplugged 
a_shah's avatar
a_shah
53 posts
 
my son who is a student signed up for a student subscription they continue to charge him full amount despite letting them know half a dozen times they make it very difficult So he has decided to cancel the subscription
coppy777
141 posts
 
For a better classical catalog than Tidal, try Qobuz.  In fact, quite different selection with music not allowed to be streamed in the US.
It's a hassle to get in at first, but you can find your way through with a bit of work.  Once in you select English and most is translated.  For a bit more $$ you can stream high res and download at a discount.  Better sound than Tidal's limited MQA menu.  Use Audrivana to play both and with great sound, better than either alone.  
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