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UPS Question/Problem

I bought a center speaker from a seller who stated he'd insure it for replacement value of $1,600. I paid $600 because it was used and had a "nick" on one corner. Speaker came in horrible condition, don't know if it's shipping or deceitful seller, but seller claims "as new" when shipped. Speaker trashed due to broken cabinet. Called UPS to make a claim, they say the seller has to file the claim? Now seller says he'll file claim and give me my $600 back, and I presume keep the extra $1,000!!! He's now stating he only insured for $600 and doesn't remember telling me otherwise, though I have the email to prove it. This seems like fraud on sellers part? Don't I now own the speaker since I paid in advance (including shipping and insurance)and received shipment? I bought and received a speaker, now I get tossed aside and the seller makes an easy $1,600? This doesn't seem right. UPS screwed up MY speaker, aren't I the one due compensation with a replacement speaker?
scott99
scott99 OP
12 posts
 
Thank You to everyone for your input!! I don't feel nearly as bad now after hearing all of your advice and some similar experiences. I don't think the seller is interested in my wishes and assisting me with the insurance to replace the speaker, but I'll keep everyone posted if anything develops. Keep'em coming,
scott99 OP
12 posts
 
Thank You to everyone for your input!! I don't feel nearly as bad now after hearing all of your advice and some similar experiences. I don't think the seller is interested in my wishes and assisting me with the insurance to replace the speaker, but I'll keep everyone posted if anything develops. Keep'em coming,
scott99 OP
12 posts
 
Here's an update on the fraudelant seller. I paid him $35 to ship and insure for $1,600. Seller states he does not recall this, and only insured it for $600. I just spoke to UPS and they inform me that the seller did NOT insure AT ALL! He pocketed the extra money, thinking no one would find out. Seller is still dragging his feet on the refund I've requested and has not replied to my emails in 4 days. I'm tempted to take him to small claims court for the full $1,600, but I would rather just get my original investment back and wash my hands of this scum.
carl_eber
1,425 posts
 
WHO IS THIS SELLER??
lgregory
29 posts
 
I SHIP ABOUT $3 MILLION A YEAR IN MERCHANDISE AND FIND THEY ARE ALL ABOUT THE SAME. THEY EACH HAVE 2%-3% A YEAR IN DAMAGE CLAIMS, MERCHANDISE THEFTS IN TRANSIT, WRONG DELIVERY ADDRESSES AND SO ON. CHRISTMAS SEASON IS THE WORST AND ACCOUNTS FOR 75% OF THESE CLAIMS.INSURANCE IS ONLY GOOD IF "THEIR PACKING GUIDELINES ARE FOLLOWED". READ UP ON THESE ...REALLY INTERESTING. ANY MERCHANDISE DAMAGED HAS TO BE INSPECTED AT THE RECIPIENTS DELIVERY POINT INCLUDING THE PACKING MATERIALS AND VERIFICATION OF THE SHIPPING TAGS. ONCE VERIFIED THE MERCHANDISE SHOULD BE PICKED UP BY UPS AND RETURNED TO THE SENDER WITH YOU GIVEN A PICK-UP TAG ID. NOW THE INTERESTING PART, ONCE THIS TAKES PLACE YOU ARE IN A POSITION TO PUT THE SELLER IN JAIL IF HE DOES NOT REFUND YOUR MONEY.FORGET ABOUT CLAIMS COURT, COST TIME AND MONEY AND TAKES FOREVER. NO ONE WANTS TO DO FED TIME FOR $600. THE SAME LAWS THAT PROTECT MAIL FROM FRAUD APPLIES HERE. LEGISLATION WAS PASSED 5 YEARS AGO TO MAKE IT FELONY FRAUD TO USE "OTHER CARRIERS" TO CONDUCT BUSINESS USING SHIPPING COMPANIES OTHER THAN USPS WHICH HAS ITS OWN FRAUD INSPECTORS.TELL HIM YOUR MONEY OR JAIL, WHAT WILL IT BE? I agree with Carl...who is the seller, we helped you out, now help us out.
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