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Vpi 3d Tonearm - Counterweight fitment

Question for anybody that owns a turntable with one of the 3d arms.

How well does the counterweight fit?

I have an issue... But not sure if it is an issue. The diameter of the hole on the counterweight is almost 2mm larger that the outside diameter of the back of the Tonearm. This means that the fitment of the counterweight is very loose since there is literally a 1mm gap all the way around. This makes setting tracking force and azimuth almost impossible.

The thumbscrew they included is useless, since you really have to crank it down through the insert just to make contact with the Tonearm.

Vpi sent me another counterweight but it is identical, same issue. Their solution was to send me a set screw with an Allen wrench so I can get more leverage to crank the screw down....

At this price point I'm having a hard time accepting this as a solution. Wondering if this is how these things are supposed to fit?
128x128sydbar81
slaw's avatar
slaw
21,779 posts
 
VPI ( the American company, we still want to support) would be better served as would their customers with hiring a QC guy.

After 40 years, why are we having this conversation? Frankly, if I owned the company and was driving a Maserratti, and could afford any audio component I desired, I would feel very guilty that my customers were having so many unavoidable problems.
slaw's avatar
slaw
21,779 posts
 
Please replace "unavoidable" with (easily avoidable) from my last post.
sydbar81's avatar
sydbar81 OP
5 posts
 
Measured with a caliper... Comment above overstated the gap a bit but still showing just shy of a mm or just over 1/32" variance. 
sydbar81's avatar
sydbar81 OP
5 posts
 
Video of fitment

http://www.youtube.com/shorts/lEPJojDrzDw
jtsnead's avatar
Ag insider logo xs@2x
jtsnead
217 posts
 
If this is a new table the tolerances are unacceptable, ask for a new arm or buy a SL1200G like I did and didn't look back
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