VPI MOTOR PULLEY ??

Harry seems sharp as a tack from his posts on the VPI forum.  He posts there regularly.  His son Matt also posts and answers questions multiple times a week.  Marc, seems to be a technician at VPI, and is always answering questions as well as giving advice.  Harry is doing "cutting edge" stuff in his basement as well and posts his thoughts and creations on Facebook.  VPI is defiantly NOT slowing down it seems.  You just have to let the memory of Shelia answering the phone, waiting for you to send a check before sending parts out go by the wayside.  I too miss that but VPI is still a real force in the industry.

That's what is wrong with so many people that they can't understand how someone can make a simple pulley.....And buy a lathe to make record clams and knobs or whatever ???    Next time one of you ask me about my VPI dealer, take a minute and look on a map for Lewiston, Idaho and point out where my VPI dealer might be ??  There is not one person on this forum that has half as many VPI turntables as I do , and I used to call Harry and he would look around and send me a used tonearm base or mounting base....All by what I would describe , now the only way I can get a belt is on E-bay and hope it not made in China.....But I have so much VPI that I can just borrow a part off another one......Lucky most VPI parts are interchangeable........autospec

I can tell you what I think....They should hire someone (like Audio Research's Calvin) and pay them out there huge profits to take calls and get small things handled for there good customers, but not to even try and handle things and fudge the people like myself off  because they just don't have time.........I could make a pulley faster than I could even find anyone to sell me one......So I did....I'm kind of like a YUGO dealer, I just move the parts from turntable to another.........

I think the problem is that Matt no longer wants to deal with customers directly. It takes too much time in his opinion.

They set up a forum on their site to stop the constant Emails that need to be answered, thus eliminating an employee, for "supposed" cost and time savings.

In my opinion good customer service used to be a VPI trade mark, but no longer. Word will get out, and they will either go back, as before, or lose customers.

I just hope my TNT Mk III holds up, and does not need repair or parts. I want service for old VPI turntables and arms.

I would like Matt at VPI to show up on this thread!

Two years ago I dealt with Matt and he was very helpful with an old motor repair.

Looking your responses, does someone knows how to adjust pulley belt, noticed it was a little loose but trying to adjust makes the pulley unstable.Can someone knows a trick to adjust perfectly this one?