VPI Turntable repair

And VPI didn't offer ANY  solution?

Even if it's an older, most companies advise what are possible/practicle options. No mention of them having an arm available?

VPI is typically great with support.

Great excuse to now move up the turntable food chain.

Is it factory defective or was it broken?  I’m sure the gimbal arm they make would work. I would try to work a deal with them as what you stated does not sound like the VPI that I dealt with for many years. You can contact Mat Weisfeld on Facebook as he posts there many times a week. He is a good guy and I’m sure he will help you. 

I should be able to fix the tonearm and I know what the common problem is. Just give me a call and send a few pictures.

Thanks for all your comments.  It was loose and apparently when I tried adjusting the screws based on online suggestions, I must have damaged  the bearings.  Totally my fault. 

I sent the arm to VPI, and they said they could not fix it as the sapphire bearings were damaged beyond repair.  They did NOT suggest an alternative gimball arm that would fit; they did, however, mention that my option may be a used arm, which (should they have one) cost me $500.