Walking Into A Brick & Mortar High End Audio Store

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Funny, I own 12+guitars, not sure exactly cause I buy and sell those too, as well as 4-5 systems worth of equipment. I buy guitars more easily because I have multiple local stores and can play the guitars. I am encouraged to do so when I vwalk in. I have dropped $1500 unplanned because of that as it made me get a guitar I had to have even though I didn't know that when I arrived. The 2 local audio stores don't really operate that way. One guy has always acted like he was doing me a favor to talk to me! I tried to buy Gallo Ref3.1s from him for 6 months but he always tried to get me to buy something else...Totem or Dali. Eventually, I gave up and went direct only to be told by the manufacturer I had to go to the dealer.I got Ohms instead. If the audio guys were like the guitar guys I would have more new audio!

Maybe the high-end audio salons should hire grease balls with tats from head to toe and let people off the street play Metallica records.

Lot easier to pick out guitars and play while the sales guy is eating his lunch or selling some else a Martin guitar. Poor analogy. Audio salesman have to move around 40 to 500 pound equipment and stay with you while they lose a sale to another person who just bought a Wilson speaker.

Back in the old days, circa the 70's-80's, I used to frequent various hi-fi dealers, and would buy from them. This was in the days before Audiogon and dealers often had trade-ins. (The early Stereo Exchange in NYC used to be a mecca for used high end gear and if you knew what you were after, you could usually find it, and surprisingly quickly- Dave W. did huge turnover back in the 80's). In those days, Singer, Lyric and a few others were around, but everybody had a different take on their preferred dealer, based on personal experience, $ and available lines.
The problem, even in the best of circumstances, with any dealer, is that trying to evaluate the sound of a particular piece of gear through an in-store demo is of limited value; limited not only by the different room but by (usually) different associated gear. Building a relationship with a dealer that permits in-home trial is invaluable. Yes, you are paying a premium for this kind of service. But, it can also help you avoid the cost of churning through equipment. And, the right dealer will provide loaners if your equipment has a failure (these days, it is very rare for a dealer to do its own service- it seems that they all rely on factory (authorized) external service).
Among the hi-end dealers in NYC, one of the best I've encountered is the guy at High Water Sound; he spent a half hour on the phone with me years ago discussing step up transformers for phono stages- none of which he carried. I've met him briefly at shows and he seems to be a stand-up guy. (If I weren't still committed to the gear I have, he'd probably be one person I'd be happy to deal with). I have a good relationship with another dealer who makes house calls, lets me do in-home sessions with gear so I can get my head around what I'm hearing and is a generally good guy. I've found a few others that are like him, in other parts of the country, but I think you almost have to choose the dealer as carefully as the equipment. I've met a few dealers over the years who are arrogant and clueless on customer service and I respond by going elsewhere. The worst is paying the premium for so-called 'high end' dealer service and not getting it.