Was I Expecting Too Much

This discussion just seems to be a preference between the extremes of "the customer is treated as always right (reminds me of me Sears retail days) vs the seller can do whatever they want as they are not obligated to serve anyone (Seinfeld soup nazi).

One one hand, the customer should be treated with dignity regardless if their perceived economic ability appears to be inadequate.

On the other hand, the seller is trading his time, energy, resources for income aka money. It’s not unreasonable for the seller to try to maximize his efforts to maximize their income which is especially motivated if they have a family to support. This can entail weighing the probability of their spending time and effort vs making a sale, this seems reasonable.  Perceived avoidance of wasting time/effort, especially in a work environment, is quite common.

So, on the scale of things, the seller has freedom to be self serving vs the buyer not satisfied with the seller’s lack of proper customer service I’d have to side with the seller as having more weight. To choose otherwise would seem to enslave the seller to the buyer’s expectations at the seller’s expense.

@viridian My comment about internet sales was a general comment, and not a response to anything you posted.  Sorry for the confusion.

@kennyc

I’d have to side with the seller as having more weight. To choose otherwise would seem to enslave the seller to the buyer’s expectations at the seller’s expense.

I would say, it depends. In the short term, then maybe yes. However, any seller playing the long game will likely lose more than just that one potential buyer over (perceived?) rude service since the individual with the bad experience is likely to share with their audiophile friends and even with random strangers on forums such as this.

I would vote the other way based on the golden rule; “treat others as”…no, not that Golden Rule, this one - “Whoever has the gold rules”.

One last thought, if you are going to be a Soup Nazi, the soup had better be damn good.

The OP @cbl117 has stated, 

" I've narrowed down to AMG and Brinkmann.  I was able to audition an AMG Viella yesterday, and was looking to audition a Bardo or Taurus for comparison."  

"How am I going to know what I want to purchase without demoing the options?"

The first statement is suggesting that it is known what is wanted to be purchased.

The differences between Brands is the drives are DD or BD.

The differences between the Models is that one is able to be configured to have a dual mounting for a Tonearm.

All the above models can receive a large selection of TA's or TA/Cart' configurations.

As the OP has not made it known about their intentions for the TA or Cart's to be used, the opportunity to learn how a assembly of ancillaries might best Wed to the TT's shortlisted.

If I were in the market to spend $15-$20K, I would be most interested in what I was going to be buying into, and especially how owners of the same or very similar describe their experience, if a report is offered. With this info at hand, the conversation one has about about their expectation for what is to be demo'd will be more sure footed and project a solid intention.

Not too many years ago I was introduced to and become very interested in a Bespoke Built Tonearm that has been produced in small numbers by a very adept EE with skills that are extended into micro engineering. To experience the Tonearm in use and compare it to my other owned TA's. Over the course of a year, I travelled a few journey's that are close to 200 miles as a round trip. The outcome being all roads lead to the purchase of this Bespoke Built TA, it has superseded in use all other owned TA's. 

I learnt what I was buying into, and am also quite confident, I will have to find another £5K - £10K as a purchase price to supersede the selected TA. I can say this as it has made a TA that is very respected and retails at £3.5K seem quite low in quality as a performance.  

The route to how the purchase is finalised would be the secondary consideration.