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What companies have gone above and beyond?

I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?
128x128nrchy
sdcampbell
2,136 posts
 
My two nominees are Bryston and Vandersteen.
driver's avatar
driver
750 posts
 
I've had extremely good service dealing with Pass Labs. Also would like to mention Luminous Audio but since I'm only about 10 minutes away & knew Tim before he started, it's hard to be objective. Still, I had a minor problem & he took care of it right away.
pcs
109 posts
 
Kevin Walsh at Homegrown Audio was extremely helpful when I purchased a used silverlace interconnect here at audiogon, and the ic turned out to be misrepresented and damaged. He sent me a replacement part for the rca connector free of charge and I didn't even buy the ic from him. A real stand up guy.
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