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What do I do with a FedEx claim denial?

Well, I have just had my first bad experience with FedEx. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. The package was insured for $1000. I sent the letter in with the claim form to FedEx. As expected, FedEx denied the claim. The remote came loose from its compartment in the foam packing material during shipment and cracked. There was no visable damage to the box. What recourse do I have other than to get a lawyer? Hardly seems worth the effort for $200. I definately plan to cancel my FedEx account but then I will have to use UPS which is probably worse. Isn't this kind of thing the reason you buy insurance?
mchd1

Showing 1 response by justlisten

justlisten's avatar
justlisten
489 posts
 
Viggen,

let me qualify my statement by saying that i have been on the brunt end of many a damaged package. your conclusion of saying that since they accepted it, they should pay it no matter what is simply nuts. Have you tried to board an airplane lately? Do you know what this would cause FEDEX and UPS to do? Inspect every package to ensure that it correctly packaged? Hire more staff, so you dont have to wait in a line 50 deep? How about we do our diligence and pack correctly, and have FEDEX and UPS deliver and handle properly.
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