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What Do You Think Of This?

I sold a Magnum Dynalab MD100 tuner here on Saturday.  I used it daily for almost 3 years and right up to the day I shipped it to its new owner.  There was never a problem with it, it always worked perfectly.  The gentleman received the tuner yesterday and complained to me that the tuner is broken.  He said that when the tuner is off, the meters still work.  I pointed out to him that it is the way the tuner is designed.  I have had 3 different Magnum Dynalab tuners and all 3 have been that way.  He also said the signal strength meter moves wildly and that he is getting a loud hiss.  I explained to him that it sounds like poor reception.

He wants his money back and I told him I would cheerfully refund him the money via PayPal once I receive the tuner back.  I stated I would refund him the 400.00 that he paid.  He then complained he wanted his return shipping back because I sent him a "broken" tuner and that I stated in my ad that it worked flawlessly (which it did).   I sent him another email which he has yet to respond to that I will cover his return shipping, and that as soon as I get the tuner back I will refund him the 400.00 plus the return shipping.

I am quite annoyed because He lowballed me down to 400 as I was asking 475.00 and this tuner went for 1970.00 new.  I also ate the PayPal fees plus had to purchase a shipping carton as well.  I am positive the tuner is fine and that he just has poor reception.  People here need to realize that we who are selling are not a store, this isn't try and return if you don't like or if the problem is bad reception.

At any rate, I am just going to refund him everything as I have flawless feedback and that means more to me than the money.  Whats your take on this?

128x128stereo5
corelli
1,005 posts
 
Little to no feedback is a big red flag!

Have him ship the tuner back at his cost.  If it is in need of repair, then refund his shipping.  If it works fine, no refund of shipping

Have paypal and/or Audiogon assist you in these fair and reasonable terms.  I think Audiogon would block any negative feedback if he returns a perfectly functional tuner.  You could easily prove it's functional status with a video.
pops
2,275 posts
 
Paypal will definitely side with the buyer.  In my 12 or so years selling on agon I have only had one incident like that.  Better to cut your losses and move on.  
rotaryphone
159 posts
 
It’s not broken. If he does little reseach, he would know. It is designed that way. It doesn't turn fully off. Some people.....Google's in every language too....well, almost. 
stereo5's avatar
stereo5 OP
6,428 posts
 

Here is the outcome...............................

I told the buyer to ship it back to me and I would cover the shipping both ways.   I said once I received the tuner , I would refund the money via PayPal.  On the day he was going to ship it to me, he sent me a message saying that if I would give him more of a discount on the tuner, he would keep it and send it to Magnum Dynalab to be upgraded for 350.00

The way I figured it was this:  If I took it back, I would have to refund him 500.00 and start over.  Tuners are a hard sell these days, so I gave him a further discount and called it a day, or so I thought.  I issued the partial refund via PayPal to cover myself, but for some reason PayPal didn't instantly transfer the money to him, they said it would take 5 business days to complete. 

I sent the guy email telling him this.  3 days later, he is asking me where his refund was.  That is when I called PayPal and was told they already informed him it would take until Wednesday to get the refund.  On Wednesday, he got the refund and he gave me  positive feedback.

I haven't given him any feedback because if I do it will be negative and at this point, I am tired of dealing with him.  I am sure he did all this purposely to get a cheaper price.  Bottom line, he got a 1970.00 tuner in excellent shape for 300.00.  I got taken big time but at least I am done with this jerk.

tomryan
796 posts
 
I'm not being sarcastic, I swear.  But why would someone want a tuner these days?

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