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whats wrong with ebay?

Ebay seems to be having major problems - they "lost" a dispute I opened on a guy (which I had to redo)He had 4 negative(out of 5) feedbacks - he bid high a pair of speakers that he had no intention of buying - He sent me a profanity laced e-mail when I sent him a invoice and he also sent me another one when he left the neg. feedback taunting me about it -ebay let the guy leave negative feedback on my perfect account and said they cant do anything about it - I've sent a couple of emails to ebay(after finding the buried email link) with no response from them except that they cant do anything about the feedback. anyone else have a problem like this?
thymanst
narrod
1,064 posts
 
Just respond to the feedback and point folks to his feedback. That will put his comments in perspective and your reputation won't be damaged. That's the best you can do unless you want to pay an attorney to go after ebay. They are pretty inflexible when it comes to feedbac,.
forrestc
114 posts
 
The best thing to do to prevent that sort of thing is use eBay's buyer filter when you create the listing where you can prevent buyers with excessive negatives from bidding at all.
drtmth58
66 posts
 
Forrestc is absolutely correct. You should not ever let a person with that kind of feedback -- which is usually indicative of some kind of unreliable, spiteful nut case -- bid on your items. In the event you forget to install a filter regarding excessive negative feedback then: (a) insert a statement in your text that you reserve the right to cancel bids from any individual with what you deem to be excessive negative feedback; and (b) then cancel such a bid as soon as it is received.
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