2. analog
  3. 992691815

Who pays for busted stuff?

I bought a Nak tape deck from a gent here; I made an offer, he counteroffered with a slighly higher price, including shipping. We agreed, and it was left up to him to select the shipper. You guessed it, UPS ground. So the deck finally gets to me, the box looks like it hasn't sustained any real damage. I unpack it and it looks terrific. I plug it in, and the "load" and "autoreverse" features will not work at all. I get a brief grinding sound and then nothing. At first I though I really ought to have made sure the transport screw was removed. It wasn't there, so a non-issue. I wrote the seller "the boyz in brown showed up tonight at 8:00 with the deck, overtime I suppose. The Nak is in as new cosmetic
condition, really nice. Now for the "but". The "load" and "reverse" features do not work, makes an odd brief grinding
sound and will not eject nor reverse the cassette. Am I doing something wrong?" The seller wrote me back (promptly) "Read the manual carefully. Everything always worked fine for me. Keep trying, maybe something went to sleep". Now to the question...the seller packed the item in it's original box (and did not secure the transit screw), selected the carrier, and now the deck needs repair. I can't see how I could make a claim with UPS since the deck looks prisitine and the box has normal wear. The gent insists that when he shipped it to me it was working perfectly. Assuming the deck does not "wake up" I'll need to get this serviced locally (if any of you have an idea what may be wrong I'd appreciate hearing from you), who pays for the repair?
jeffloistarca
puubie
45 posts
 
You do.

As already stated the chances of legal action are nil and the seller already told you it was OK when he sent it making it clear you are stuck.
sedond
1,387 posts
 
i bought used wheels once, which were sent ups. they were bent, not noticeable to the naked eye, but *wery* noticeable when on the balance machine w/tyres. :<( the seller put in a claim to ups when i complained. i told him i doubt they'd pay, that the wheels had to have been bent when shipped - there were *no* markings on the packaging, & there was *no* way this type of damage could have occurred from shipping - this was the damage due to a pothole or curb, or someting similar. amhik! ;~) but, he insisted they were straight when shipped. ups paid, no questions asked, even when i told them i believed they were damaged prior to shipment. go figure...

doug s,

asa
662 posts
 
Hey guys, don't ship UPS anymore unless its 2 day air. UPS went public a few years back and since then has had mucho labor problems: more competition, increased workload and pressure to deliver quicker driver delivery, escalating executive compensation packages and a slew of mergers (check the SEC filings...), which has all translated into this creedo: the longer its in their hands, the worse. I'll send cable UPS Ground, but WAY too many problems with anything else. Go FedEx 2d day. More expensive, but worth it.
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