Phaelon,
Extremely good post. Your contrast of what a good dealer should provide, as opposed to the type service you get from a not so good dealer, is near perfect. Couldn't have said it better myself.
The only thing I would add is in reference to this in your post: "On the other hand, I have walked into shops that had exclusive territorial rights to an entire product line, but only carried a few products from that line."
Its almost certain that the good dealer that you talk about in your 2nd paragraph has exclusive territorial rights as well. He just knows how to run his business properly and does not use his customers just because he can.
Extremely good post. Your contrast of what a good dealer should provide, as opposed to the type service you get from a not so good dealer, is near perfect. Couldn't have said it better myself.
The only thing I would add is in reference to this in your post: "On the other hand, I have walked into shops that had exclusive territorial rights to an entire product line, but only carried a few products from that line."
Its almost certain that the good dealer that you talk about in your 2nd paragraph has exclusive territorial rights as well. He just knows how to run his business properly and does not use his customers just because he can.