Having guarantee issues with KR Audio?


One of my KR Baloon tubes decided to permanently sleep in this morning, so I spoke with Israel Blume of Coincident, and it seems that not only is KR Audio not going to be supplying tubes for amps other than their own any longer; but getting them to honor their 6 month guarantee is also a problem. He cited a case where they said that the tube being returned was "not used properly". Not used properly in a Coincident amp??
The tubes I got through Coincident were purchased in December. DECEMBER! I checked the KR website, and clearly they claim to have a 6 month guarantee.
The best he could do is to offer me a replacement tube he has in stock for $300.00. I'm going to buy it, but man am I steaming.
I just wondered if there are any other KR tube users who wanted to rant.
azaud
Regarding 300b compatibility with Frankenstein - at least Mesh plate 300B from Sophia Electric does not work. I have purchased them after KR failure and listen to no more then one hour. Strong distortion so I was afraid of failure. Confirmed by Sophia Electric that tubes are not suitable in my amplifier. I sold tubes and they work very well in typical 300b amp.

I also purchased Emission Labs 320B-XLS - no problems and borrowed Full Music mesh for a few hour. Owner of Full Music noticed that anode shines too much and was affraid of failure.

Regarding the sound of Frenkeinstein - maybe I try another 300b - but at the moment I think this amp is for 300b enthusiast, not for me. Experienced 300b audiophiles told me, that limitations I hear are "generic" 300b feature and every 300b SET they heard more or less suffers of slow and "exaggerated" bas not managed to keep the rhythm - and some high frequencies roll-offs. Speaker compatibility is not an issue as I own Coincident Total Victory 3 (great speakers, I like them very much)

"generic" 300b feature and every 300b SET they heard more or less suffers of slow and "exaggerated" bas not managed to keep the rhythm - and some high frequencies roll-offs.

Sounds like any poorly designed tube amp to me, certainly not a characteristic of a properly executed 300B amp, nor the tube itself !

If you want to try what I believe to the best current production 300B tube currently available by a long mile (and I have tried most in my SOTA silver foil output transformers amp)...Check out the EAT 300B, a truly remarkable sounding and super reliable tube IMHE...

I purchased a quantity of matched pairs and have a NIB pair listed in the AudioAsylum classifieds at waaay below retail price.
I had very poor experiences with KR. I had an older KR Enterprise amp that kept burning through 842 VHD tubes (I think that was the name). The tubes died a number of times and I had to replace with no recourse from KR. The amps sound nice, but it's clear that KR wants nothing to do with customers who have issues with their tubes.

I believe their new amps are better designed than the older KR Enterprise stuff.