2. misc-audio
  3. 1256064740

how do you ship?

i don't usually use (well, okay probably never) fedex, but a guy i just sold to wanted it fedex. so i took my preamp to kinko's to ship it and was told that fedex only insures up to $500? are you kidding me? i had this verified by fedex by phone. is this common knowledge? so how do you guys ship? i have always sent either usps or UPS and have never had a problem with either. as an aside, just last week i had some new Axiom HT speakers delivered to me. i watched as the fedex guy wheeled them up to the bottom of my stairs with a hand cart. then, as i am staring at him, PLOP goes my speakers face down on the sidewalk in their box. PLOP goes my speakers as he flips them end over end to the top of my 10 feet of stairs. luckily Axiom has great packaging so no harm done. but even from a customer service standpoint, WOW.
ratso1
tbg
5,263 posts
 
Tvad, you are wrong about FedEx honoring statements by their employees. Once they disowned one of their stores saying that the store was the insurer. I took them into small claims court which really is protect businesses court. Another time with a turntable that was damaged which had been inspected by the FedEx agent, they dismissed him, saying that the packing was not adequate. They did ultimately honor my claim and paid for the repairs.

I just cannot imagine that you would think they would honor statements by their employees.
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swampwalker's avatar
swampwalker
5,138 posts
 
"it just goes to show that in shipping as in other businesses the individual relationships are at least as important as the company you deal with.you got that right."

You got that right, brother! Or sister!
Its the human element that's so unpredictable. Which as Vanermulen says, "makes it a coin toss".
hgeifman
2,303 posts
 
I always ship Federal Express Two day service and NEVER ship Federal Express Ground. I also overpack my package to include double boxing and padding. I have a Federal Express account and have never had an insurance limit imposed. I also track my package online to ensure its current location and its safe delivery.
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