Thanks for the insights, guys.
I think there are three or four market-segments that could save the high end as an industry. And yes, it does need salvaging; the best available stats show dollars spent on high end audio products down about 40% over the last 5 years. Sales-stats in this business have always been hard to find (which is a whole 'nother issue), but that number appears reasonably reliable, and should be cause for alarm.
I imagine we've all seen the "I want Bose" video on You Tube by now, which perfectly illustrates Ferrari's comments. The salesman doesn't even attempt a demo; he just butts head with the eager-to-buy customer. Stupid, stupid, stupid.
How do we salvage the high end?
1. Actively and continuously demo to the iPod generation. That requires road-shows visiting college campuses. Such marketing was routine by the bigs (Pioneer, Kenwood) back in the '70's; these days it's the province of video game and computer companies. Viral marketing on the net is a vital element of this as well; some brands get it (Virtue, Schiit), but most don't.
2. Disassociate high end audio from the "lunatic fringe". Yes, I'm one of the lunatics, but I'm growing older, and so are my peers. As a market, we're a dead end. Literally. I fear that most of us are more worried about reserves for retirement than we are a $20k pair of speakers.
3. Focus on lifestyle marketing, to affluent music-lovers. This requires friendly, patient sales-staff and attractive, functional products finished to a world-class standard. Think Apple.
4. Ditto the thoughts of 3) above, but narrow the focus to "affluent FEMALE music-lovers". They're out there, they have beaucoups disposable income, and they are sadly, badly served by most audio dealers. Think lifestyle, boutiques, and (God forbid!) salesWOMEN. Or at least young guys who have undergone some sort of sensitivity training and don't have chips on their shoulders.
In all the above: concentrate on products which offer obvious, tangible benefits and are well made, well presented, well packed, with flawless customer support. That does not mean the products will have to be inexpensive; expensive products continue to do well as long as they offer benefits (either actual or perceived) to the buyer. I know it ain't easy. If the industry is to adapt and survive, that's what it will take.
These are my opinions, and I speak only for myself in this. The rant is familiar to anyone who knows me. ;->
Thanks again for contributing.
I think there are three or four market-segments that could save the high end as an industry. And yes, it does need salvaging; the best available stats show dollars spent on high end audio products down about 40% over the last 5 years. Sales-stats in this business have always been hard to find (which is a whole 'nother issue), but that number appears reasonably reliable, and should be cause for alarm.
I imagine we've all seen the "I want Bose" video on You Tube by now, which perfectly illustrates Ferrari's comments. The salesman doesn't even attempt a demo; he just butts head with the eager-to-buy customer. Stupid, stupid, stupid.
How do we salvage the high end?
1. Actively and continuously demo to the iPod generation. That requires road-shows visiting college campuses. Such marketing was routine by the bigs (Pioneer, Kenwood) back in the '70's; these days it's the province of video game and computer companies. Viral marketing on the net is a vital element of this as well; some brands get it (Virtue, Schiit), but most don't.
2. Disassociate high end audio from the "lunatic fringe". Yes, I'm one of the lunatics, but I'm growing older, and so are my peers. As a market, we're a dead end. Literally. I fear that most of us are more worried about reserves for retirement than we are a $20k pair of speakers.
3. Focus on lifestyle marketing, to affluent music-lovers. This requires friendly, patient sales-staff and attractive, functional products finished to a world-class standard. Think Apple.
4. Ditto the thoughts of 3) above, but narrow the focus to "affluent FEMALE music-lovers". They're out there, they have beaucoups disposable income, and they are sadly, badly served by most audio dealers. Think lifestyle, boutiques, and (God forbid!) salesWOMEN. Or at least young guys who have undergone some sort of sensitivity training and don't have chips on their shoulders.
In all the above: concentrate on products which offer obvious, tangible benefits and are well made, well presented, well packed, with flawless customer support. That does not mean the products will have to be inexpensive; expensive products continue to do well as long as they offer benefits (either actual or perceived) to the buyer. I know it ain't easy. If the industry is to adapt and survive, that's what it will take.
These are my opinions, and I speak only for myself in this. The rant is familiar to anyone who knows me. ;->
Thanks again for contributing.