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Any issues with Money Back Guarantees offered?

I should have read the details but the main advertisement stated 30-day money back guarantee! The first hidden charge (it was mentioned on the website, but didn't think it would apply to my order) was the excessive duty I paid to receive from overseas ($86). When returned I was hit with a 15% re-stocking fee and the Paypal fee. I didn't mind the shipping cost; that's to be expected. But 15% on each item sure added up; almost $450 for a 30 day listen. Then a $98 Paypal charge back. So much for a demo with a money back guarantee! I am writing this so other audiophiles will be sure to read the fine details of offers such as this and give careful thought if this is actually worth the expense!
hifimaniac
tom6897's avatar
tom6897
1,484 posts
 
Rule #1- Don't buy from overseas without an authorized dealer in the U.S.A.
inna
7,256 posts
 
Was the listen worth it? What was it anyway?
tmsorosk
1,013 posts
 
I purchased an Olive music server HD4, on the second day the CD drawer stopped functioning. Shipping both ways plus a restocking fee cost me about $500 and a Diana Krall CD. They also delayed refunding the money until I got Visa involved.
buconero117
2,311 posts
 
In these type transactions the 'fees' will take 50% of your payment and tie up your money for six months. As Elizabeth said, you also have my sympathy. I did a number of UK transactions in the 80's, all turnout okay, especially since the exchange rate was very favorable.
hifimaniac OP
508 posts
 
It is a dealer that advertises on this site a 30 day money back guarantee! I purchased 3 PC's; two for me and one for a friend to get a volume discount. I had many friends listen on very good systems since my system is being rebuilt. The other audiophiles didn't like them; lower noise floor for sure, but robbed the dynamics. I decided to keep one for my CDP to try. The PC were too musical and in the systems demonstrated soften the dynamics too much. For a bright system they might do the trick. Just an FYI, not a criticism of the product at all. Like everything it is system dependent. Just wanted everyone to know there are other unconsidered charges when trying.
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