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Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
mountainsong's avatar
mountainsong
422 posts
 
Well a little story once i sold my beautiful Dali speakers Helikon 800mk2
Original packing and extra outside we spent two days packing them.
My friend and i brough them to the ups truck ourselves.
When they get to destination were damage, owner claimed to credit card.
Credit card to paypal and my account was negat 4500 us dollars.
I brough ups to court but unfort i was overseas on graduate school at the time hearing took place if ever happened. No insurance save you, when you insured is trough a rip off company somewhere with trained people to speak like computers saying you did not package as per ups rules on and on.
End of the story my Dalis are on storage and will never ever used paypal again zero rights for sellers.
I ordered parts from Austria when i return to the US i will fix them and no sell them at any money.
Painful story maybe out of context but just cross my brain, still a fresh wound.
Regards
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swampwalker's avatar
swampwalker
5,138 posts
 
Per several others, I agree:
1. Buyer is an a$$hole of the lowest order.
2. Buyer deserves nothing more than the best reproduction of the manual you can provide. Many, many products do not ship w hard copy manual these days.
3. If buyer funded pp via a credit card, you may be in a tight spot.
4. Your "error" was harmless/negligible.
5. Your offer to provide a manual negates the error.
6. When you purchase via mail order few sellers provide refund for shipping in either direction.
7. I agree w others that your most pragmatic solution may be to offer a refund, less shipping, to be credited to "buyer" after receipt in same condition, shipped at "buyer's" expense and risk.
rrog
1,958 posts
 
"I recently sold a pair of mono amps and checked the box that indicated the original manual was included."

I find it interesting that so many people here think the buyer is a jerk because he expected to receive what was advertised. We have no idea what communication took place between jaxwired and the buyer. We are hearing one side of the story, but there is always two sides to every story.

Jaxwired is negligent no matter how you look at it. There was no attention to detail even during preparation for shipping.

"I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the box.

I have had to return two items in the last couple of years and I should have returned more because sellers are not accurately describing the equipment they are selling. My money was refunded, but it cost me $100 in shipping to find out the bottoms of the speakers were so chewed up from spikes the wood was peeling off the bottom, the grill had snags and the foam around the tweeter needed to be replaced. Because of the problems I have had I am becoming less tolerant of sellers. Maybe this is the case with the buyer in this sale with Jaxwired.
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