2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
Post removed 
foster_9
1,638 posts
 
The buyer should be willing to accept your apology and a pdf of the mauual. If not, then offer him a refund.
rrog
1,958 posts
 
Elizabeth, I agree with you. It does seem the buyer is being petty, but we are only hearing the seller's side of the story. Maybe if we only heard the buyer's side we would think the seller is a jerk. Also, we do not know how this was handled by the seller at first mention of the manuals not being included.
goldenear1948
78 posts
 
best thing about this thread is that several of the old audiogon gang are still here! I do think the buyer is being unreasonable ( to say the very least), and you are being most kind and thoughtful.
aewhistory
70 posts
 
Wow, this buyer needs to look up "anal" in the dictionary.

Okay, I agree with most of the comments I've read here. Yes, technically you have failed to provide what you promised. OTOH, many manuals, such as those for my Maggies, are actually just themselves photocopies. So this situation is, in fact, situation dependent. If the original manual was all nice and spiffy, then you should try to procure the original manual. If it was just a photocopy to begin with then what does he expect? Does he want you to improve on the original document? That is patently ridiculous.

As for needing two copies... That seems a bit much. Why? One for each eye? One for the home theater and one for the bathroom? What? I suppose in case he sells them later, but even then we are talking peanuts.

Listen, I don't blame the guy for being a little irked and he is probably putting you thru the ringer because he felt you misled him, but if you hadn't sent him both amps that would be entirely different, or if they weren't as described. I like to have original manuals as well, and almost everyone who knows me describes as anal, so it says something that even I think this is a bit much.

Just my $.02 (current valuation $.000001)
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