2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
goldenear1948
78 posts
 
best thing about this thread is that several of the old audiogon gang are still here! I do think the buyer is being unreasonable ( to say the very least), and you are being most kind and thoughtful.
aewhistory
70 posts
 
Wow, this buyer needs to look up "anal" in the dictionary.

Okay, I agree with most of the comments I've read here. Yes, technically you have failed to provide what you promised. OTOH, many manuals, such as those for my Maggies, are actually just themselves photocopies. So this situation is, in fact, situation dependent. If the original manual was all nice and spiffy, then you should try to procure the original manual. If it was just a photocopy to begin with then what does he expect? Does he want you to improve on the original document? That is patently ridiculous.

As for needing two copies... That seems a bit much. Why? One for each eye? One for the home theater and one for the bathroom? What? I suppose in case he sells them later, but even then we are talking peanuts.

Listen, I don't blame the guy for being a little irked and he is probably putting you thru the ringer because he felt you misled him, but if you hadn't sent him both amps that would be entirely different, or if they weren't as described. I like to have original manuals as well, and almost everyone who knows me describes as anal, so it says something that even I think this is a bit much.

Just my $.02 (current valuation $.000001)
buconero117
2,311 posts
 
When all is said, yes 58 of them, the buyer needs to ship them back at his expense (PayPay rules) and thus be out this shipping cost as a statement of his foolishness.
buconero117
2,311 posts
 
Almost forgot, the buyer is obviously an Obama person, still waiting for 'Hope and Change' since the original message was not authentic.
jaxwired OP
232 posts
 
My first response to the buyer:
"Hi Buyer,

I'm happy to hear that the amps arrived safely. I sent everything I had. I guess I didn't have the manual. I apologize. I figured it was in one of those white envelopes. You can download the full manual and print out a copy if you need to. Here is the link: @^^#%#%^&@

Again, I'm sorry it was missing from the box."

His response:

"No, Seller. You had to have known there was no manual, but yet you sold it as mint with a manual. Either get me an original manual or you can have the amps back."

My response:

"Buyer,

I will contact the manufacturer on Monday to order the manual from them. I will attempt to have them ship directly to your address.

OR, I can go to kinkos with the downloaded pdf and print out a 2 sided color copy of the manual (on good paper stock) center stapled in magazine format and ship it out today. This would be a $20 expense, but I am willing to do that to get you the manual today. Let me know."

His Response:

"Ok, Seller, you will get me an original manual to complete the sale. (Please send all messages through Audiogon). I want to deal only with people who do exactly what they say they will do, nothing more and certainly nothing less. I bought an original manual, so I want it. If you contact the manufacturer to get it, please have it sent directly to me. If I don't hear from you by Tuesday, 28 August 2012, on when I will receive the Owner's Reference manual then I will notify Audiogon and PayPal."
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