2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
rja's avatar
rja
2,370 posts
 
Did the buyer receive the new manuals that were sent?

This has been a fun one (for me as a spectator).
Good luck in resolving the "conflict".
rrog
1,958 posts
 
"Put a pic of the item and let the buyer judge the condition and stick to the purchase"

Spoken like a true ebay seller and your posts on this topic have been the least constructive.
zmanastronomy's avatar
zmanastronomy
738 posts
 
Mint.... Original manual....
Seller should have checked to make sure.
These are seemingly important to this buyer, and might have been the swaying factor in his purchase.
The seller is fully responsible for the satisfaction of the transaction. Even if it's something out of his hands like shipping damage. So, no matter how unreasonable we think the buyer is, the item was misrepresented.
polk432
1,142 posts
 
Check out my feedback on here and ebay. It isn't perfect for no reason. 5.0 on my seller dashboard also. I know how to treat buyers, but never let them walk all over me. Lots of buyers want everything and haven't got the means, so they will use any excuse to get their money back or something for free. I as a buyer do want original manuals if it's possible and original boxes because it does help to get items sold, especially Linn products. As far as me being a fair seller, my attitude is if you don't have the means butt out.
jaxwired OP
232 posts
 
"Mint.... Original manual....
Seller should have checked to make sure."

I never said anything about the manual in the description. When you fill out the classified ad form on audiogon there is a checkbox for "manual included". I checked that box. You see, there were in fact various documents in the boxes that were from the manufacturer. They were inside large white envelopes. I peeked inside the envelopes saw some docs in there and said to myself "Ahh, those much be the docs that come with the amp". So when I checked the "manual included" box I really meant was that the buyer would get whatever paper docs were originally in the box. Not so much that they would specifically be a manual. After speaking with the manufacturer, I really think the buyer DID in fact get whatever is originally included in the box. They don't put manuals in the box, but there is some paperwork.
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