2. misc-audio
  3. 1348390094

Beware purepower inc

Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn
bombaywalla's avatar
bombaywalla
1,958 posts
 
I *think* that the thread has been removed but just a few months ago member "Glory" had THE SAME issues with Purepower Canada. He was given a major run-around by the Canadians & had an overall hellish experience. I *think* that he eventually resolved his issue. Contact Glory offline to find out more.
BTW, there is a Purepower in NY state as well & they seem to have all their ducks lined in a row.
linkster's avatar
linkster
432 posts
 
I have a Purepower 1050 that I purchased new from Walter Liederman in Feb 2011. In Jan 2012 it had to go back to the factory/service center in Canada due to damage which was NOT their fault. The unit was repaired in a timely fashion and for a very reasonable cost. At the same time they also did a minor upgrade for free to bring it in-line with current production. I have been very happy with its performance and the service/communication I received from Damian. Was I lucky or are service issues a more recent development?
roscoeiii's avatar
roscoeiii
1,155 posts
 
I believe that Walter of Underwood is working with PurePower AVPS in Taiwan currently, not the Canadian company. I tend to trust Walter's judgments in things like this.
linkster's avatar
linkster
432 posts
 
All I know is that when I needed service, the unit was shipped to Canada.
jeanjohn OP
2 posts
 
My invoice was emitted by Pure Power, Canada.
More to discover