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PurePowerAPS Canada concern

I've had a new PurePower APS 2000+ unit for just over 5 months and recently the battery will not charge. After Damian of PurePowerAPS helped diagnose the problem they said they would do a call pick-up to send back to the factory in Canada for repair. Here is his reply...

Hi Steve,

If you get no voltage reading from the Regenerator unit's Power Pack connector when it is plugged in and the breaker is in the on postion, it will almost certainly be a charger issue or charger interconnect wire contact problem inside the Regenerator unit.

I can supply a prepaid UPS waybill for a return trip and have it checked, corrected, tested, and back out the door in 24 hours. When you receive it you can re-attach the Power Pack and it will fully re-charge the batteries over a 12 hour period.

Let me know if I should use the address information we have on file and when to schedule pickup. If you prefer we can also just send the prepaid waybill to your email and you can either arrange a pickup at your convenience or drop the package off at any UPS location.

Thanks,
Damian.

So this was late October and ever since PP now does not return emails or phone calls. Very disappointed in how they treat customers and would made sure everyone knows before buying a PP unit. Maybe they are out of business but I had many emails back and forth until it was ready to be shipped back for repair.

If this situation changes I will post an update.

Steve
SOS
sksos1
roscoeiii's avatar
roscoeiii
1,155 posts
 
I think the trick for the quickest customer service is to start an Audiogon thread complaining about PurePower's customer service when handling a repair.
ozzy's avatar
ozzy
7,421 posts
 
But, Sksos1 has not actually recieved his unit, has he? And when/if he does, will it work for the long run???

I tell you I was seriously considering one of Purepower units but after reading all of the bad news associated with that company I think I am going to buy the new Audience Teflon units instead.
sksos1 OP
387 posts
 
Ozzy....it has been shipped back and will be delivered this Wednesday. Will keep all posted but I'm looking forward to it's return.
gundam91
506 posts
 
Sksos1, have you received your unit?

I called PP again yesterday, and it sounded like they are way over their head trying to line up new suppliers so they can build and ship new units out to "paying" customers. And it appears that they won't be getting any replacement parts any time soon from their old OEM partner in Taiwan who had been building the old units for them previously. Apparently the OEM partner had "conspired" with that sales guy in California to form the other company. Even though the Canadian company has won the judgement and that US Customs will seize any counterfeit products coming into the country, I seriously doubt PP has any resource right now to deal with us "non-revenue-generating" customers. The guy told me that they can pretty much fix most of the issues on the older models, but they don't have any replacement parts to fix units that require them. So most likely we won't be getting them back unless, by some miracle, that US Customs seize a big batch of the counterfeits and PP can cannibalize the parts to fix our broken units. The guy said that they will most likely send me a brand new unit of the new model. Yeah right. I'll believe it when I see it.

FrankC
hammertone_audio
16 posts
 
I have been awaiting a refund for a 2000 returned to Pure Power, Ayre, Ontario March 2012. I have repeatedly been lied to, promised immediate compensation, and sent wrong amount cheques drawn on a US account which is worthless to me. I am located in Canada and paid them Canadian funds. I purchased 2 units February 2012, both exhibiting same problems. Returning the bigger 2000 I was told of a new improved version coming in May. May 2012 came and went, no calls, no product. Multiple calls querying my refund or new unit was a story of Pure Power's woes and demise of Pure Power's former partner ripping them off, factory not producing and the check is the mail.

My frustration in recent attempts to contact these yokels is at the point of no return. During conversations with dad and son, owners of PP, Richard and Damian, I requested anything but lies. I am in business for self and understand the associated pitfalls. We were prepared to work with them, providing there was no further BS. As of Friday January 11th 2013 repeated telephone calls and emails were unanswered.

I suspect my fellow audiophiles, this audiofool has no recourse. These lying scuzzies have fled the coop. I offer for sale a debt of $2483.04, comes with 3 cheques drawn on Bank of America New Jersey totalling $1215.
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