Audio Research service

From the time that ARC takes a call (Ruth) to the management (Leonard) and finally to the technician (Don). These folks are very courteous and helpful. The unit was sent in, checked, repaired and send back within one day! All industries, not necessarily high-end audio, should take note and learn from ARC

Audio Research did warranty work on my LS-1 when it was five years old, it can't get any better than that.

All of my experiences with ARC have been excellent. And speaking of Ruth ... think of all of the various companies you've called over the years. Has there been a better telephone voice than that which is projected Ruth? She makes me smile.

Ruth is great, helpful, sweet - just great and she always makes my day. One day they had a problem with my creditcard when they charged it - she called me, wondering - I asked her to try again, and it worked.

I live in Copenhagen, Denmark - 7 timezones away.

That's service and customer care...

The tubes on my A.R.C. Ref3 preamp were $550. The hours i put on it required me to change them once a year . It only broke once in the there years I owned it .