What we have here is the fable of the eight blind men describing an elephant.
What George needs, is the dreaded, (drum roll and oooooh's)Brick and Mortar store guy with a brain larger than a peanut. They are difficult to find I know, since I traveled over the country for THIEL as Director of Sales for a while, and visited more than 100 stores.
Joe, er, a George, stated that it is bright sounding. I have a friend (former) who has this exact ststem, and while it is not my taste, it is not inherently bright. The Merlins lack weight below 50hz (read impact and tonality) in the room I heard them in and with this equipment. (Note the caveats there)
Disassemble the system, clean all connections.When finished first try another speaker in the system (bookshelf if you have to) and see if the sound persists. (Bookshelf since it likely has less bass) This will let you know if the problem is coming through some elevated sound/combination/flaw. Then check as someone astutely pointed out, the law of reciprocity for bass. Bass sounds the same at adjascent relative points. The former friend of mine had a low ceiling, cramped room but benefited from a nearfield experience. This won't allow for bass development, but it sure eliminates lots of other problems. Also, try something like a power conditioner, since we have headed into summer, maybe all the noise in the line generated by the hundreds of air conditioners, are coming through.
Lastly, get another opinion of someone like your wife or significant other. George's problem sounds new, not old. Connections to the BM may have become loose, the batteries low. If this is my former friend, (when I rebuilt his crossover, I may have (since I am now disabled with back problems from surgery) not done the best of jobs on some of the soldering. I know that all the geniuses out there don't want to hear it because unprovable speculation is always more fun than facts, but great dealers are worth their weight in gold.(ie, I hate this shit, take it back)
Good Luck George, but for God's sake don't run out and buy a bunch of crap. Start back from scratch, putting the system back like it was before you began the problem, then work forward til its there.
Larry R. Staples