When is Belles going to get the credit he deserves

Sorry, but I did not dismiss it. I put it in its proper context. Service is everything, but I, like you have never heard of any, repeat any problems with service with regard to Belles, prior to this one instance. Also, the issues he mentioned were more than twelve years ago. Being in the industry for 20 plus years, gives me a rather broad perspective. Let me site some rather large snafus which have reared their ugly heads through the years. Back in 1984 THIEL had too much viscous compound on their midrange drivers, of their newly released CS3, which caused the speakers to have a very sharp peak in the upper mid range. If someone brought that up, I would consider it old news. Also, Krell's Audio Video Standard, DID NOT WORK correctly, 4 years ago, and they finally quit making the product, and gave dealers full credit refunds on most if not all of them, and that was a $12K product, yet, old news again; even though they were in denial for months, claiming each instance to be isolated. The same is true of McIntosh, a company that replaced every MX 132 PrePro that they shipped to Nicholsons Hi Fi, in Nashville, TN due to digital circuitry problems, which caused them to all lock up. Let's be real here, every company has issues from time to time. Each of these companies, (THIEL may have been the exception) was in denial of the existance of these problems for months after they were reported. So in this Belles instance, one customer, again the only one I ever heard of does not come close to the enormous problems with these industry icons. So I respectfully disagree that I dismissed the problems, I simply put it in its proper perspective, and really do think that old news is simply that--old news. One customer does not create any worthwhile trend of poor service, especially compared to the above mentioned manufacturers. Even the customer who wrote the thread said that he would consider buying this product again.
Larry

I also have a Dave Belles service story. A little more than a year ago I had what must have been a lightning strike one night. It toasted the system pretty good. I had a Belles 150A Hot Rod which smelled like it had been fried. I e-mailed Dave telling him of the problem. The amp was only a year or so old so I was sick about it. Dave told me to send it back and he would do whatever he could. He called me the day he received it, saying it had only blown a couple of resisters, that he had fixed it, and would ship it back the next day. He said he had a mod to make the amp better since it had been manufacturered and that he would upgrade it at no charge. I offered to pay for return shipping but he refused. He sent it back the next day, sounding better than ever, and I was with out my amp for 1 week. The guy gave me great service!!

I sold the 150A a few months later to buy an integrated. That was a mistake, and a year later, I now have another 150A Hot Rod, and his new 21A preamp. Bothe the amp and preamp are spectacular.

You won't believe it but I'm selling the amp again, but only to get Dave's new 150A Reference amp. I can hardly wait to hear the new amp with the 21A preamp. I've only had this amp for a month, but is sounds so good that I have to take the next step.

Great products, great service, and great value---what else could we want? This is not a commercial it's just the way it is. It's hard to go wrong with Dave Belles.

84audio, thanks for sharing, you help us all. Perhaps Lrsky is right and the previous customer service complaint was unique. Its just hard to dismiss completely considering that based on the premise of this thread, it might be a large percentage. Lets hear from others regarding Belles and customer service. I ceratinly hope 84audio's experience is more representative in this regard.

All good comments. I just wanted to jump back in here to state that I am not trying to bash Dave. My comments were to present real life experience, and yes it was 10+ years ago.

After purchasing his products, I became a cheerleader of them and caused others to buy into Belles. My friend's integregated unit's power light went out (~10 months) and Dave said something to the effect - 'if it still turns on and works don't worry about it'. My transformer and my friends developed mechanical hums (1-1 1/2 yrs)and we both sent them back twice. It cost us shipping back to Dave and we decided to get rid of them because we felt it was a supplier issue with the transformer co.

If Dave has a cult following it must be small because I don't hear about too many people purchasing his product. If it sounds good and is reliable, why doesn't it sell better?? From the responses stated above it appears Dave continues to tweak his units for a particular voice. I hope he is successful.

The positive service experience stated above sounds encouraging since as most business people know - customer service can make or break you. True especially in this highly specialized nitch high end audio market. I too look forward to other's opinion on Dave's customer service relations.

Respectfully,
L

Actually, I would have to disagree that it is voiced to sound a certain way. I can, and have picked not only brands of electronics in blindfold tests, (with speakers I am familiar with),but also, speaker cable brands, as well as interconnects brands. That is not something to be in awe of, it is just noteworthy because of what I am about to say. Mr. Belles' gear has about as little of its own 'personality', or noticable voicing, as anything I have heard. That is true of the 350 amp and the 21A preamp. I just today, compared it to a well known, (Out of respect I won't mention the name) preamp, which costs $8K. The more expensive preamp did have a flavor, and was pleasant, but it was NOT as neutral. And that is quite a statement given that he builds his for $2500.
Calling his buyers cult following is a real backhanded comment. In the middle 1950's Ford Thunderbird outsold Corvette in multiples, and nobody called Corvette buyers cultists. They ended up capturing the whole of that market.
Why he doesn't sell more has to do with his capacity to build, and his desire, (he would have to address this) to maintain his company at a level he can enjoy, I would think.
First Sound Preamps are hailed as one of the finest preamps around, but they make very few. The amount of sales of a given product in any field do not necessarily have any bearing on the quality or even the success quotient of the company and its products. Success may be defined, in the mind of the creator, as the ability to make a few, and make those customers happy.
When I started in the Audio business, in 1982, nobody had heard of THIEL Loudspeakers, and they were in their 7th or 8th year.
Frankly, the average buyer of audio gear would be surprised how small many of the companies they buy from, really are.
The high end is mostly very small manufacturers, who comprise this cottage industry.
IMHO
Larry