2. best-of
  3. 1025123942

What companies have gone above and beyond?

I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?
128x128nrchy
pbb
1,140 posts
 
Thiel stood behind twelve year old product. One would hope that nothing ever breaks. When it does, companies should try to emulate this company.
rmml's avatar
rmml
204 posts
 
I second Pbb with Thiel, one of the best customer service I've encountered.Another one worth mentioning is Audioquest.
avguygeorge
2,300 posts
 
My first nomination Synergistic Research; then Monster Cable Co.Theta has always been good to me --just not as outstanding as my first two nominees.
dearle
38 posts
 
Long time great customer service from Mcintosh, Levinson and Proceed - actually the entire Madrigal group. Probably the best packing in the industry from Mcintosh.
thefalls1117
74 posts
 
It is very nice to see that there are some co. that contuinue to give"above and beyond "after the $$$$$$$ are in the bank.
Blue Circle Audio..Virtual Dynamics..Bryston....for starters
Someone should send this thread to Sony...........
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