To all of our supporters, acquaintances, friends and others in the audiophile community:
Recently Stereophile reviewed a pair of XA 160 amplifiers that are rated at 160 watts per channel into 8 ohms. In spite of what we consider to be a rave review, they did not meet their full power spec. Unfortunately, we did not hear about this until after the review. Although their policy is to inform a manufacturer of such a discrepancy, this didn't happen, so it was a bit of a surprise.
When we received the amplifiers back, we did indeed confirm the wattage shortfall, which was due to maladjustment. This was easily corrected, and the amps do indeed measure 160 watts.
How does something like this happen? Tracking it back, this particular pair was taken home for subjective listening and they did not receive a final test.
Does this alter the "tone" of the review with regard to the sound? We say only to the extent that they possibly sound a bit better, having a little more power, slightly lower distortion, and slightly higher damping factor.
Do the US owners have reason for concern? NO. First, such a maladjustment does not have an effect on reliability and only a slight effect on the sound. A customer concerned that his XA 160's might not meet power spec can arrange to have the units examined at the factory and readjusted if necessary without cost, and Pass Pabs will pay the freight both ways. This offer will extend indefinitely to the XA 160's from the first units made to those shipped through September 2003.
Like any other human endeavor, mistakes do happen, and we feel the measure of a company is in its response to the customer. As always, we do our best to insure customer satisfaction.
Respectfully,
Peter Perkins, domestic sales, Pass Labs
Recently Stereophile reviewed a pair of XA 160 amplifiers that are rated at 160 watts per channel into 8 ohms. In spite of what we consider to be a rave review, they did not meet their full power spec. Unfortunately, we did not hear about this until after the review. Although their policy is to inform a manufacturer of such a discrepancy, this didn't happen, so it was a bit of a surprise.
When we received the amplifiers back, we did indeed confirm the wattage shortfall, which was due to maladjustment. This was easily corrected, and the amps do indeed measure 160 watts.
How does something like this happen? Tracking it back, this particular pair was taken home for subjective listening and they did not receive a final test.
Does this alter the "tone" of the review with regard to the sound? We say only to the extent that they possibly sound a bit better, having a little more power, slightly lower distortion, and slightly higher damping factor.
Do the US owners have reason for concern? NO. First, such a maladjustment does not have an effect on reliability and only a slight effect on the sound. A customer concerned that his XA 160's might not meet power spec can arrange to have the units examined at the factory and readjusted if necessary without cost, and Pass Pabs will pay the freight both ways. This offer will extend indefinitely to the XA 160's from the first units made to those shipped through September 2003.
Like any other human endeavor, mistakes do happen, and we feel the measure of a company is in its response to the customer. As always, we do our best to insure customer satisfaction.
Respectfully,
Peter Perkins, domestic sales, Pass Labs