Placette Audio – Great Customer Service

I realize that there have been other threads written about various companies that stand behind their products and offer very good customer service and rightly so. I wanted to personally thank Guy at Placette Audio who assisted me (late Thursday evening) when my used Placette purchased from a member of Audiogon arrived without the manual. Although the unit is simple enough for a person to figure out, the volume control did not appear to be working correctly since I couldn’t decrease the 100% volume on the tuner. I did not realize that was because of the special AV option that was built into the unit, and I had not tried the CD option.

To make a long story short Guy’s response was “I don’t care who you purchased the unit from, if it has the Placette name on the front, we want you to be happy and the preamp to work correctly.”

What more can one ask for? As it turned out the preamp works flawlessly and I now fully understand how to use it.

Any stories you want to share?

Best regards…