HELP Electrocompaniet stole Christmas

Zaikes, you must be a professional mediator! Thanks again.
While you were typing I finally thought it prudent (at 6pm in Boston) to finally ask EC for help. As I have always been a champion of Per Abrahamson's design mindset and execution, and he still appears to be the managing director, I tried to email directly to him through the service dept link at EC's site (it's also the only one I could find, so I hope it gets to him reasonably soon).
So that there is NO confusion here or elsewhere, herein is an exact copy of my missive:
Dear Per,
Greetings! I am the proud owner of an EMC-1 MkII (mid 2001 production) but have had an unfortunate experience attempting to seek the latest modification. PLEASE READ the Audiogon.com thread entitled "HELP Electrocompaniet Stole Christmas" for all the details.
I bought a nearly-new unit here in the US, that now seems to have originated from a dealer in Denmark. I am NOT a good typist, so it's better if you just read the thread for all the details....
I have VERY OFTEN praised this CDP in the past 1.5 years, resulting in further sales of this excellent player. I still DO wish to keep my beloved EMC-1, but would like to buy the added parts mod at a fair price, and best if I don't have to risk the expense and damage from shipping a long distance....
Please help me in any way that you can, and perhaps become aware of the difficulties now apparent in the US distribution and support of this product. My intention was only to get advice on how to proceed, but it seems that a larger discussion ensues....
Thank you very much for your time and consideration. I hope to remain an EC champion!
Cheers.
Ernie Meunier
(my home address and telephone)

So that's it. Hope it helps. I also sent a short message to Heinz Preiss in hopes that he can possibly mod the boards if I dare remove the cover, extricate them, and send them down to Florida. I really don't want to send a 50lb package by mail to Florida, nevermind PA (that's what started this in the first place)....

I buy/service/sell used Subarus. I LOVE meeting people's needs. A great majority of the time I'm successful, for which I'm grateful. I attribute it to an excellent product, thorough repair execution, a lowish price, and being an excellent listener. I'm told I'm warm and fuzzy...yet I understand that we all can't be. That's sometimes why some of us operate best as efficient middlemen (like being a manufacturer's distributor. Lots of auto wholesalers tell me they'll NEVER go back to retail. Different personalities gravitate toward different functions. I understand that....

I've now started making DIY PCs for cheap, and understand what working for minimum wage is again, too! Forgot all about sufficient margins required to market a product. Ha! A prior career in laboratory equipment entailed wearing all the hats simultaneously of a manufacturer/QA director/distributor and service manager, and thus understand the difficulties inherent in these relationships.
I made mistakes, and often had to iron out disturbances involving dealers, a direct sales force AND a direct mail marketing campaign. You can imagine the conflicting priorities. Phew...glad that was back in the wild 'n wooly 70s and 80s....
So now I AM the customer, who was handled generously by a dealer, but not by his distributor. So yes, maybe the manufacturer has to weigh in to put out a little fire (and perhaps prevent a bigger one). Hence my request to you all for direction and support. I can't imagine what exactly to ask for, as it's now apparent that solving my problem might entail establishing policy for all similar situations extant. I hope there's a silver lining in this for ALL, and remain greatly appreciative of all efforts to reach one.
ERN
PS It's interesting to me that I have only listened to music on my system once upon my return...to verify no travel damage. Hope I'm no longer deterred by this mess. That would be tragic....

Subaruguru, in your e-mail to Per Abrahamson why did you twice refer to this Audiogon thread? Remember, this thread is fill with heated statements by several people that they would never purchase EC products. I guess if Abrahamson now intercedes and makes you happy those same people will change their minds and US EC sales will go thru the roof. That would be a win/win situation for everyone. Move over cheese, it's now "the power of the Agon forum"!

Mike, no need to apologize. We are both entitled to our opinion, and I thank Audiogon for providing a forum in which a wide range of viewpoints may be expressed.

I have probably said more than my share in this thread, so I will attempt to again move back to the sidelines. My original reason for staying away was my personal feelings, both for Ernie and Alan. I have the utmost respect for Ernie, he is a truly good guy. I am hoping for Alan to also make me hold him in the same regard.

Sean, I thank you profoundly for your support.

The only other thing I should make clear is as I said, and I stand by, you are a model for what we all wish for in an audio dealer.

rather doubtful that a Scandanavian manufacturer has ever heard of this website, let alone be familiar with it or the large international audience that subscribes? Ernie did you at least provide them the URL hyperlink for this thread. Now whether or not they'll read it, or actually be swayed be the overwhelming bad publicity, or actually DO something about it is questionable. If they do intercede on your behalf then we'd be interested to know about it - but even if that does happen, it's also questionable if that's actually due to this publicity. If EC does even read this thread, then a contrite followup post by "theirs truly" would perhaps be their only saving grace IMO. Otherwise the damage is unquestionably now permanant.

Well, for once I must actually disagree with my friend Bob B. :-) Audiogon has an international audience, and I would think that anyone with a proprietary interest in the high end market, such as a manufacturer or distributor, would at least have a passing familiarity with it's existence by now. I also don't think that "permanent damage" has necessarily been done yet. Although Ernie's story has an undeniable touch of the dramatic about it, and it's generated a fair amount of heat around here, I for one will be happy to state for the record that - depending on the ultimate resolution reached by the parties involved - nothing which has transpired so far is in my mind so incorrectable as to cause me to pre-emptively disregard or be unduly wary of the EC brand in the future. All things are still possible in this situation for the time being, and I trust Ernie would second that.

P.S. - I am interested in learning, Ernie: How many views so far on this thread with around 90 responses as of now (albeit by many fewer than 90 members)?