Fedex Warning: $100 Limit Insurance on Ground


When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo
I received an interesting shipment last week. I ordered two processors for our computers & when FedX showed up at the door, I mentioned it looked like someone had been playing basketball with the box. I wasn't too worried, as the processors are in a little plastic box about 2" x 2" & the shipping box was 12" x 14". She looks at the box & says, "I didn't even see the hole". Now I'm thinking what hole? She entered this information in her keypad, I signed for it & sat down to open the box. The processors were fine but there was another package inside mine. Apparently, this other package, which was a tape sent overnight priority, got forced into my package. Upon closer examination of the hole in the side of my box, it was torn large enough for the tape to be forced in.

This is so weird! My dog was just barking & I went to see who was outside. The FedX truck just pulled up with the same driver across the street. I took the box over there & told her what happened. She thought it interesting, just like I did.

Oh well, just thought I'd mention this strange incident for your reading pleasure.
After reading the replies above, I also called Fedex and was told by a Ground Manager that they are aware of no such policy. I will have to contact the facility that told me this, and confront them.
Shipping is almost invarably a crap game....

I hate every aspect of it.

I find no matter how well I pack stuff Fedex and UPS ground find ways to damage items.

I find that heavy amps and speakers are the most susceptable to damage.

KF
Tok20000: Try shipping a turntable and see how well that holds up compared to speakers and amps. From what i've been told, TT's suffer the most damaged in shipment followed by speakers. Very heavy amps are in third place. I would think that cd players and transports would be right behind amps due to the moving mechanisms. All of these things are probably damaged from rough handling and / or poor packing. After that, it is probably all a matter of improper packing but i'm sure that there are exceptions as no package is treated "gently" anymore. Sean
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Rec..an employee at my local MailBoxes Etc. strongly implied a contractual affliliation between M.B.Etc. and U.P.S. That might explain part of the reluctance to ship via Fedex if true. Just a rumor at this stage I might add. A call to my local Fedex customer service person did not confirm the $100 limit.