2. misc-audio
  3. 1060908658

Need Advise

I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
valleyplastic
149 posts
 
Cal. to Ohio where I live is average 8-10 days this is average.
I would think you are about the same. I personally would NOT return money order at this time. I think the buyer is being impatient. 12 days, I would start to wonder, but how would you know if he ever receives it or not. NO TRACKING ?
Got to trust him I guess.
That is my 2 cents worth, If it's worth that.
Dave
sean
6,231 posts
 
If you insured the package, someone has to sign for it. That in itself will provide proof of delivery and the date received. If you didn't insure it, you are at the mercy of the individual that you are dealing with and their level of honesty. If you didn't insure it, shame on both of you ( you especially ). Sean
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driver's avatar
driver
750 posts
 
You have to wait 30 days to file a claim. Tell the buyer this is the USPS rule, not yours. Also, I think the ins. claim # gives you tracking ability but not 100% sure.

I've had packages take 3 weeks on domestic shipping so at this point I wouldn't be too concerned.

Ins. claim info
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