Need Advise

All UPS ground shipments come with a tracking number!
I would get in touch with UPS, they should be able to track it. Since you did insure the package there is no need to issue a refund MO as of right now.

Audiobugged, it went USPS per original post, no tracking is available for parcel post, buyers choice of shipping method.

Inna, I'm not upset, the buyer is upset. I am attempting to determine my next step as a good seller should.

Sean, I agree, however as noted in my original post it was shipped insured.

Valleyplastic, Driver and Cyctocycle, thanks for the helpfull advise.

Audiobugged: He stated USPS ( United States Postal Service ), not UPS ( United Parcel Service ).

Bioman: Give it another day or two but stay in contact with the buyer throughout that period of time. There is nothing worse than feeling like your getting shafted AND not hearing from the party that you think has left you hung out to dry.

You might also want to call the USPS that you shipped the parcel from and see what they can do. Sean
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Thanks Sean, already did, they said I will have to file to see what became of it. Guess I'll give it a few days and see what happened.

This was the first message I got from him that indicated there was a problem. I responded to give it a day or two.

"Just got back from Europe - no package. How long does this service take?"

This was the message I received the next day

"It is now 9 days since you sent the DAC, which I have yet to receive, and given that you have not responded to my email from a few days ago I am naturally becoming a little concerned as to what is going on. If you fail to respond to this email by tomorrow I will take up the matter with Ebay."

This was really odd, as I had only received one message from him and had responded to it. This next message came I think the same day as the last.

"I just found this email. Forgot the one I sent - I'll contact you at the end of the week."

Guess he cut back on the caffiene.

I can understand he is upset, guess I'll just see what happens.

Some elaboration. I work for a USPS contractor & PP sometimes gets 'if there's room' service, meaning once the higher priced items (rate wise) are loaded to a particular destination, if there's room, they'll load the lesser priced stuff. I've seen periodicals & other 3rd & 4th class stuff sit for a week. My guess is your package got mixed in with some *slow* mail.

To try & calm your buyer, maybe you can scan the ins. receipt & email him a copy. The bar code portion of the receipt is on the package & you can check to see if it has been delivered by doing the following:

A record of delivery is maintained for insured mail by the US Postal Service; however, this information is not available online or via a toll free number. If you would like a copy of your delivery record, please visit your local Post Office and complete PS Form 3811-A. Request for Return Receipt After Mailing. The fee for this service is $3.50