2. misc-audio
  3. 1060908658

Need Advise

I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
sean
6,231 posts
 
Talk to your local postmaster and see if you can file the claim. The sooner that they are "officially" looking for the package, the better off you'll be. If you did take out insurance on the package, they have to have a signature to drop the package off. It is quite possible that someone already has the package and signed for it. Whether or not you can track down who signed for it and at what location is another matter entirely. Sean
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bioman OP
44 posts
 
Thanks for the advise. I'll let you know how it turns out.
4yanx
1,576 posts
 
Sean, was that the package I sent? I have had excellent results using USPS from here in CA to quite a number of locations throughout the good old USA.
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