2. misc-audio
  3. 1104187160

UPS strikes again

Just to issue a warning to anyone shipping UPS this Christmas season. I had a piece of audio gear (an integrated amp)that I thought I would ship UPS to my Dad in Ohio to help build him a little system while I was visiting for the hollidays. I took the package to UPS in Austin TX and paid $27.00 dollars ABOVE the normal shipping to have it sent (they said garunteed) in two days. Well, what do you know it snowed in Ohio, and to make a long story short I am visiting my Dad with no amp.

Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.

Although no small print was offered at the time of purchase, I guess I should of known.

Merry Christmas (Really)

Chris
cmo
cmo OP
471 posts
 
Hi Guy's (and Gal's)

As I stated; my problems are small time compared to the things others are experiencing around the world. It's a small gripe that I will not loose sleep over, but there is some disappointment (and maybe my fellow Agoner's would like to know that UPS isn't what it's cracked up to be).

The point I was trying to make is that I am fully prepared to pay for the regular shipping charges, things happen........ I just feel like they should be a bit more forthcoming with the extra $27.00 I paid that was to "garauntee" delivery........ It just kind of feels wrong on thier part to say "Oh well, Sorry but tough luck".

Chris
cmo OP
471 posts
 
One thing I forgot to mention (the most important)...... My family is together, and healthy for the holidays. Many may not be so lucky.......... I am very thankful

Peace everyone

Chris
pmwoodward
94 posts
 
I often ship (from work) via FedEx. when a Priortiy package is not received at the guaranteed delivery time (typically 10 am) a full refund is given upon request. While I agree in the grand scheme of current world events that this seems trivial, you were not given the service you paid for. Plain and simple. Otherwise, what are you paying extra for? Higher UPS profits? Hardly.

UPS, get real, treat your customers right and refund the $27!

Happy New Year to all (except UPS)
Paul
isellstuff
99 posts
 
Chicago FIRE strikes again!
Trust me guys, I DRIVE RIGHT pass the Hodgekins
UPS in Southern Chicago, right off of I-294, and
It is a BIG place, and I didn`t hear about the fire till
Christmas Eve, so i don`t think that
ALL of the packages were destroyed.
fatparrot
1,314 posts
 
As others have stated, "acts of God, civil insurrection, riots, strike, or war" are some of the standard disclaimers that will void a contract. Essentially, the situation is one in which the party cannot perform their legal obligation due to unforeseen circumstances over which they had no control. That being said, why don't you wait until your package is delivered, the weather and backlog situation has calmed down, and then call UPS and NICELY explain your situation. Somewhere up the corporate ladder, someone will probably help you out. But right now, UPS, and the airline industry are swamped trying to take care of the backlog nightmare, and the last thing they want to do is spend their limited resources dealing with people like you. Please don't take offense to that statement. You do have a legitimate complaint, but sometimes, timing and a pleasant demeanor are key to resolving a problem!
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