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UPS strikes again

Just to issue a warning to anyone shipping UPS this Christmas season. I had a piece of audio gear (an integrated amp)that I thought I would ship UPS to my Dad in Ohio to help build him a little system while I was visiting for the hollidays. I took the package to UPS in Austin TX and paid $27.00 dollars ABOVE the normal shipping to have it sent (they said garunteed) in two days. Well, what do you know it snowed in Ohio, and to make a long story short I am visiting my Dad with no amp.

Having called UPS they still can't say when the package will be delivered, and they WILL NOT refund any shipping charges. I can understand there are things outside of everyones control happening here, and I know that in the grand sceme of things this is a small problem. My gripe is that I paid for sevices that were not rendered....... I am willing to pay the regular UPS shipping, but it seems like they should be reembursing people who paid for special service that wasn't fulfilled.

Although no small print was offered at the time of purchase, I guess I should of known.

Merry Christmas (Really)

Chris
cmo
artmaltman
769 posts
 
Yesterday I tried to ship a package at a UPS store. The web quote for shipping was $21. The 800 number quote was around $22. But the price at UPS store in Los Altos, Califonria, was $47. Turns out that UPS store charges $2.50 per $100 of insurance, whereas the UPS regular drop off locations or pickup charge $0.40 per $100 of insurance. OUCH. I ended up using Federal Express for the same $47.

Is my memory faulty, or, when UPS purchased Mail Box Etc., and renamed it "UPS Store", did they not advertise "same low rates as UPS"???

Art
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artmaltman
769 posts
 
Thanks Tvad, this sounds like a great approach. As you would surmise, the manager of the store did not suggest this option!
Art
swampwalker's avatar
swampwalker
5,138 posts
 
"Also, you can create your UPS shipment online, pay for it online and print a shipping label...all at the standard UPS rates, and then just drop the package off at The UPS Store."

You can do the same thing w/Fedex Ground on the net (if you have a Fedex "ground enabled" account" and drop it off at any Kinkos. Fedex Ground about 25% cheaper than UPS and sometimes a day faster. Be careful, though, they tried to charge me for weekly pick-up. Cheerfuly credited my account, but I never asked for pick-up and never used it.
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